Contact us

Service Center

(11) 333-PORTO – (Same as 333-76786) Greater São Paulo and Greater Rio.
4004-PORTO – (Same as 4004-76786) Capitals and Great Centers
0800-727-0800 – (Other Locations)
+55 (11) 3366-3189 (Mercosur Service)

By phone, you can:
Report a claim: 24 hours *;
Request services for your car and residence: 24 hours *;
Accompany a claim process *;
Request other services

Opening hours: Monday to Friday, from 8:15 p.m. to 6:30 p.m. (except holidays).
(*) Services also available on the Customer Portal.


0800-727-2766 – (Cancellation, complaints and information)

Hearing Impaired
0800-727-8736 – (Attendance exclusively for hearing impaired, through equipment enabled for this purpose)

24 Hour Reception

Click here to access the phones of Porto Seguro products and services.

Investor Relations

Roberto Santos – CEO e Investor Relations Officer
Emerson Faria – Head of Investor Relations
Aleksandro Borges – Investor Relations Coordinator
Eduardo Oliveira – Investor Relations Analyst
Gustavo Scarnera – Investor Relations Analyst


Rua Barão de Piracicaba, 618, 11th Floor
Campos Elíseos – São Paulo
São Paulo – Brazil
ZIP Code: 01216-012
Phone: +55 (11) 2393-7093 or 2393-7094

Contact the Audit Committee

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